Coronavirus (COVID-19): Chili’s Commitment Efforts Today and Always

HOW CHILI'S IS PUTTING HEALTH AND SAFETY AS OUR TOP PRIORITY

As the COVID-19 (coronavirus) pandemic evolves, we are taking extra precautions to care for our Chili's family – our Team Members and you. We are actively monitoring COVID-19 by staying close to the official guidance provided by the Centers for Disease Control (CDC), the World Health Organization (WHO) and all government guidelines and mandates. This page will serve to answer questions our Guests may have about Chili's during this time and will be updated as more information is available.

Dining in at our restaurants

When are we reopening our dining rooms?

As we transition to opening our dining rooms, our commitment to our Guests, Team Members and community is to do so safely. We are following official guidance provided by the Centers for Disease Control (CDC), the World Health Organization (WHO) and following all government guidelines and mandates. 

Click here to learn more about which restaurant locations are open and the health, cleanliness and safety measures you can expect.

What We're Doing For Our Guests

What measures have you taken to ensure the safety of your Guests?

The safety of our Guests and Team Members is our highest priority at this time. Following guidance from the CDC and WHO, we immediately implemented enhanced cleaning and disinfecting procedures for high-trafficked areas, surfaces and equipment, such as tables, table top devices, menus and more. We have also updated our health & cleanliness standards to be more stringent and descriptive about our handwashing standards, social distancing practices in the To-Go areas (both inside and outside) and disinfecting frequency.

Is Chili's following proper social distancing guidelines?

Oh yeah! Our social distancing policy comes to life with our Guests' health and safety as our main priority. Here's how we're making it happen:

  • We're maintaining the recommended 6-foot social distancing policy at all times.
  • We ask that our Guests remain in their vehicles when picking up their order both with Curbside and Pickup orders. (We'll bring it out to you regardless of what you select.)
  • We're encouraging our Guests to pay online to reduce physical touchpoints.
  • We're implementing contactless payment options where possible.
  • We're wearing gloves and bringing orders to our Guests on trays.
  • We're placing To-Go orders directly in the trunk of our Guests' vehicles, or on the passenger side of the vehicle to keep a safe distance.

Can I get contactless Curbside service at my local Chili's?

Absolutely! When placing an order with us on chilis.com or through the Chili's app, select Curbside as your checkout option, then park in a designated spot once you reach the restaurant. You can open your trunk when your order comes out and our Team Members will place your Chili's food directly in your trunk.

Is it still your policy to crush and melt vehicles that park in the To-Go designated spots?

We have suspended our policy of crushing and melting cars that park in spots designated for To-Go Guests because we're thankful for all our Guests who choose us for To-Go orders during this difficult time. In the very (extremely) unlikely event that your vehicle has been crushed and melted, it may have been because you were not present in the vehicle. We ask that all Guests remain in their vehicles when picking up their To-Go orders so we can best serve you by bringing your order to you! If you suspect your vehicle has been crushed and melted, please contact the local authorities or tweet @chilis a picture of your crushed and melted vehicle.

What We're Doing for Our Team Members

What steps are you taking to make sure Team Members have a safe work environment?

We're putting Guest and TM safety at the top of our list right now, and it all focuses around these key areas:

  • Maintaining the recommended six feet of social distancing between each other while working inside and outside the restaurant.
  • Wearing face masks and gloves at all times.
  • Washing our hands for a minimum of 20 seconds every 30 minutes and after touch points such as handling payment and between glove changes.
  • Using disinfectant shown to be effective against COVID-19.
  • Using the installed disinfecting stations at every entry point of the restaurant.
  • Increasing the amount of wellness checks we all do with each other.

What happens if a Team Member has symptoms of COVID-19?

We're upping the amount of wellness checks we do with each other make sure our Team Members are feeling well at all times. In the event that a Team Member shows any signs of symptoms related to COVID-19, we're immediately excluding that Team Member from work until he or she is symptom free for at least 72 hours. If a Team Member tests positive for COVID-19, that Team Member will be excluded from work for at least 14 days. Team Members who are diagnosed with COVID-19 or are unable to work because of COVID-19 related issues will be compensated for up to two weeks through our Team Member Emergency Pay. program.

To-Go and Delivery

Are you still offering Pickup and Curbside options?

Our restaurants are operating as normal for all take out and Curbside orders to-go. We're also ensuring your food is prepared and packaged with your safety top of mind, and our Team Members are following rigorous handwashing procedures according to the CDC and WHO's guidelines.

Are you still offering Delivery service?

Yes, we are still offering our Delivery service as normal on chilis.com and through the Chili's app.

Is alcohol available with To-Go orders?

Starting Thursday, April 8, we're excited to announce that beer, wine and margaritas will be available for online ordering!

Participation and availability varies by location, so be sure to select "Find a Nearby Chili's" at the top of the menu page to select your local Chili's and see what offerings we have.

Currently, beer and wine are available at most of our restaurants. Margaritas are also being made available for to-go orders in certain locations. Be sure to look up your local Chili's on our Locations page to see what we have available.

To learn more about to-go alcohol orders and see our offerings, click here: https://www.chilis.com/to-go-alcohol

Purchases must be made with food order. Must be 21 or older to purchase alcohol. Don’t drink and drive. Available at participating locations only. Additional restrictions may apply.

Are margaritas and other mixed drinks available to-go?

Currently, we're able to offer margaritas to-go at certain locations. More Chili's restaurants are able to serve To-Go Margaritas each and every day, so please keep checking back frequently. You can find your local Chili's in our search to see what options we have for margaritas in your state.

What service do you use to make your deliveries?

When you order on chilis.com or through the Chili's app, our Delivery service is fulfilled through our partner, DoorDash. We are working closely with DoorDash to monitor their precautionary measures and provide our food in a safe and timely manner.

Can I instruct the driver to leave the food at my front door (contactless delivery)?

Yes, absolutely. After selecting "Delivery" at checkout on chilis.com, you can provide special instructions for where the driver should leave your Chili's delivery.

Our delivery partner, DoorDash, has also made a commitment to begin contactless delivery starting the week of March 17, 2020.

Can I use My Chili's Rewards with my Curbside, Pickup and Delivery orders?

Of course! You can use your rewards with every Curbside, Pickup or Delivery order, including your Free Chips & Salsa or Non-alcoholic Beverage reward. My Chili's Rewards members can login before placing their order to see what rewards are available. If you haven't joined My Chili's Rewards, you definitely should to make sure you don't miss out on FREE food and more.

Can I use gift cards when placing a to-go order?

You can use Chili's gift cards when placing a to-go order on chilis.com or through the Chili's app. Please select "Pay in Restaurant" and provide the gift card to our Team Members when you arrive at the restaurant to pick up your order. Currently, gift cards are only available to be used for pickup/take out orders and are not available with Curbside or Delivery orders.

Help! Why is my Chili's out of margaritas?

Due to heavy demand for tequila during these trying times, we may be experiencing supply issues when trying to source tequila in the smaller sizes for To-Go that some states require. We're doing everything we can to get things back to normal, so please be patient with us, and check back often!