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COVID-19: Chili’s Commitment Efforts Today and Always

HOW CHILI'S IS PUTTING HEALTH AND SAFETY AS ITS TOP PRIORITY

We are still taking extra precautions against COVID-19 to care for our Chili's family – our Team Members and you, our Guests. We are staying close to the official guidance provided by the Centers for Disease Control (CDC) and all state and local guidelines and mandates. This page will answer questions you may have about dining with Chili's or picking up To-Go orders during this time.

Dining in at our restaurants

Are dining rooms open?

Yes, all of our dining rooms are open and are following the CDC’s guidance and all state and local capacity guidelines and mandates.

Are masks required for Guests?

Based on the latest CDC guidelines, Guests who have been fully vaccinated are not required to wear a mask at Chili’s. Guests who are not fully vaccinated are strongly encouraged to continue wearing a mask for their safety and the safety of others.

What We're Doing For Our Guests

What measures have you taken to ensure the safety of your Guests?

Following guidance from the CDC, we’re continuing with our enhanced cleaning and disinfecting procedures for high-trafficked areas, such as surfaces and equipment, tables, table-top devices and more. We have partnered with industry expert EcoLab to ensure the highest standards of cleanliness in our restaurant, and EcoLab partners with the EPA, FDA, CDC, WHO & more.

We have also updated our health and cleanliness standards to be more stringent and descriptive about our handwashing standards and disinfecting frequency.

Is Chili's following guidelines to keep Guests safe?

Oh yeah! Our COVID-19 policy comes to life with our Guests' health and safety as our main priority. Here's how we're making it happen:

  • We’re encouraging all unvaccinated Team Members and Guests to continue wearing a mask.
  • We’re requesting that Guests to use our digital menu for a contactless experience.
  • We're encouraging our Guests to pay online to reduce physical touchpoints.
  • We're implementing contactless payment options where possible.

Can I get contactless Curbside service at my local Chili's?

Absolutely! When placing an order with us on chilis.com or through the Chili's app, select Curbside as your checkout option, then park in a designated spot once you arrive at the restaurant. You can open your trunk when your order comes out and our Team Members will place your Chili's food directly in your trunk.

What We're Doing for Our Team Members

What steps are you taking to make sure Team Members have a safe work environment?

We believe the safest work environment is a vaccinated work environment and are strongly encouraging all of our Team Members to get vaccinated. Guest and Team Member safety all focuses around these key areas:

  • Washing our hands for a minimum of 20 seconds every 30 minutes and after touch points such as handling payment.
  • Using disinfectant shown to be effective against COVID-19.
  • Using the installed disinfecting stations at every entry point of the restaurant.
  • Increasing the amount of wellness checks with each other.

We are continuing to closely follow CDC recommendations and partner with a leading corporate wellness company to ensure the health and safety of our Team Members. Employees who are exposed, test positive or develop symptoms of COVID-19 are immediately excluded from our restaurants until it is safe for them to return.

 

Are masks required for Team Members?

Based on the most recent CDC mask guidelines, Chili’s Team Members no longer have to wear a mask at work if they’ve been fully vaccinated.

Are Chili’s Team Members required to get the COVID-19 vaccine?

While our Team Members are not required to take the COVID-19 vaccine, we believe the safest work environment is a vaccinated work environment and are strongly encouraging our Team Members to get vaccinated.

To-Go

Are you still offering Pickup and Curbside options?

Yes! Our restaurants are operating as normal for all take out and Curbside orders. We're also ensuring your food is prepared and packaged with your safety top of mind, and our Team Members are following handwashing procedures according to CDC guidelines.

Are you still offering Delivery service?

Yes, we are still offering our Delivery service as normal on chilis.com and through the Chili's app, which is fulfilled through DoorDash. You may provide special instructions for where the DoorDash driver should leave your Chili's delivery.

Is alcohol available with To-Go orders?

Beer, wine and margaritas are available for online ordering at most of our restaurants. Participation and availability varies by location, so be sure to select "Find a Nearby Chili's" at the top of the menu page to select your local Chili's and see what To-Go offerings are available near you. Purchases must be made with a food order and you must be 21 or older to purchase alcohol. Don’t drink and drive. Additional restrictions may apply.

To learn more about To-Go alcohol orders and see our offerings, click here

Can I use My Chili's Rewards with my Curbside, Pickup and Delivery orders?

Of course! You can use your rewards with every Curbside, Pickup or Delivery order, including your Free Chips and Salsa or non-alcoholic beverage reward. My Chili's Rewards members can login before placing their order to see what rewards are available. If you haven't joined My Chili's Rewards, you should to make sure you don't miss out on FREE food and more.

Can I use gift cards when placing a To-Go order?

You can use Chili's gift cards when placing a To-Go order on chilis.com or through the Chili's app. Please select "Pay in Restaurant" and provide the gift card to a Team Member when you arrive at the restaurant to pick up your order. Currently, gift cards are only available to be used for Pickup/takeout orders and are not available with Curbside or Delivery orders.