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Coronavirus (COVID-19): Chili’s Commitment Efforts Today and Always

HOW CHILI'S IS PUTTING HEALTH AND SAFETY AS OUR TOP PRIORITY

As the COVID-19 (coronavirus) pandemic evolves, we are taking extra precautions to care for our Chili's family – our Team Members and you. We are actively monitoring COVID-19 by staying close to the official guidance provided by the Centers for Disease Control (CDC), the World Health Organization (WHO) and all government guidelines and mandates. This page will serve to answer questions our Guests may have about Chili's during this time and will be updated as more information is available.

What We're Doing For Our Guests

What measures have you taken to ensure the safety of your Guests?

The safety of our Guests and Team Members is our highest priority at this time. Following guidance from the CDC and WHO, we immediately implemented enhanced cleaning and disinfecting procedures for high-trafficked areas, surfaces and equipment, such as tables, table top devices, menus and more. We will continue these efforts and enhance our quality control methods as necessary.

How will I know if my local Chili's is closed for dine-in?

We're following all local regulations regarding restaurant closures, and the majority of our restaurants are open only for Curbside, Pickup and Delivery as of March 24, 2020. Please visit our Locations page to check the status of your local Chili's.

Can I get contactless Curbside service at my local Chili's?

Absolutely! When placing an order with us on chilis.com or through the Chili's app, select Curbside as your checkout option, then park in a designated spot once you reach the restaurant. You can open your trunk when your order comes out and our Team Members will place your Chili's food directly in your trunk.

What We're Doing for Our Team Members

How will you be helping your Chili's Team Members during this time?

Our Team Members who serve you each and every day are like family. We’re doing our part to support our ChiliHeads (as we affectionately call each other) by:

  • Offering relief pay to hourly Team Members to offset this new reality over the next two weeks
  • Providing emergency sick pay for hourly Team Members diagnosed with COVID-19 or required to quarantine because of family members diagnosed

You can also watch a video featuring our president, Wyman Roberts, with more information.

To-Go and Delivery

Are you still offering Pickup and Curbside options?

Our restaurants are operating as normal for all take out and Curbside orders to-go. We're also ensuring your food is prepared and packaged with your safety top of mind, and our Team Members are following rigorous handwashing procedures according to the CDC and WHO's guidelines.

Are you still offering Delivery service?

Yes, we are still offering our Delivery service as normal on chilis.com and through the Chili's app.

Is alcohol available with To-Go orders?

Starting March 26, 2020, we've made beer and wine available for to-go call-in orders. To purchase beer and wine, call your local Chili's.

Currently, beer and wine are available at most of our restaurants. Margaritas are also being made available for to-go orders in California, New York, Colorado, Kentucky and Tennessee.

To learn more about to-go alcohol orders and see our offerings, click here: https://www.chilis.com/to-go-alcohol

Purchases must be made with food order. Must be 21 or older to purchase alcohol. Don’t drink and drive. Available at participating locations only. Additional restrictions may apply.

Are margaritas and other mixed drinks available to-go?

Currently, we're able to offer margaritas to-go at locations in California, New York, Colorado, Kentucky and Tennessee.. Please call your local Chili's in these states to place and order for margaritas to-go.

What service do you use to make your deliveries?

When you order on chilis.com or through the Chili's app, our Delivery service is fulfilled through our partner, DoorDash. We are working closely with DoorDash to monitor their precautionary measures and provide our food in a safe and timely manner.

Can I instruct the driver to leave the food at my front door (contactless delivery)?

Yes, absolutely. After selecting "Delivery" at checkout on chilis.com, you can provide special instructions for where the driver should leave your Chili's delivery.

Our delivery partner, DoorDash, has also made a commitment to begin contactless delivery starting the week of March 17, 2020.

Can I use My Chili's Rewards with my Curbside, Pickup and Delivery orders?

Of course! You can use your rewards with every Curbside, Pickup or Delivery order, including your Free Chips & Salsa or Non-alcoholic Beverage reward. My Chili's Rewards members can login before placing their order to see what rewards are available. If you haven't joined My Chili's Rewards, you definitely should to make sure you don't miss out on FREE food and more.

Can I use gift cards when placing a to-go order?

You can use Chili's gift cards when placing a to-go order on chilis.com or through the Chili's app. Please select "Pay in Restaurant" and provide the gift card to our Team Members when you arrive at the restaurant to pick up your order. Currently, gift cards are only available to be used for pickup/take out orders and are not available with Curbside or Delivery orders.

Dining in at our restaurants

Are your dining rooms closed?

As of March 24, 2020, we have closed the dining rooms of our Chili's restaurants to protect our Guests and promote safe social distancing practices. Our restaurants are all still open for Curbside, Pickup and Delivery orders unless otherwise noted. Please visit our Locations page to place an order at your local Chili's for Curbside, Pickup or Delivery.