COVID-19: Chili’s Commitment Efforts Today and Always

HOW CHILI'S IS PUTTING HEALTH AND SAFETY AS ITS TOP PRIORITY

As the coronavirus continues to evolve, we are taking extra precautions to care for our Chili's family – our Team Members and you, our Guests. We are actively monitoring COVID-19 by staying close to the official guidance provided by the Centers for Disease Control (CDC) and the World Health Organization (WHO) and all government guidelines and mandates. This page will answer questions you may have about dining with Chili's during this time.

Dining in at our restaurants

Are dining rooms open?

Our dining rooms are open in cities where permitted. We are following official guidance provided by the CDC, the WHO and all state and local guidelines and mandates. Your Chili’s may be offering dine-in, Pickup, Curbside and Delivery, or may only be open for To-Go or patio service based on local mandates. Click here to learn about which restaurants are open.

You can find more information about the health, cleanliness and safety measures we’ve put in place to keep our Guests and Team Members safe here.

What We're Doing For Our Guests

What measures have you taken to ensure the safety of your Guests?

The safety of our Guests and Team Members is our highest priority. Following guidance from the CDC and the WHO, we immediately implemented enhanced cleaning and disinfecting procedures for high-trafficked areas such as surfaces and equipment, tables, table top devices, menus and more. We have also updated our health and cleanliness standards to be more stringent and descriptive about our handwashing standards, social distancing practices inside our restaurants and in the To-Go areas (both inside and outside) and disinfecting frequency.

Is Chili's following proper social distancing guidelines?

Oh yeah! Our social distancing policy comes to life with our Guests' health and safety as our main priority. Here's how we're making it happen:

  • We're maintaining the CDC recommended six feet social distancing standards at all times.
  • We're encouraging our Guests to pay online to reduce physical touchpoints.
  • We're implementing contactless payment options where possible.
  • We're placing Curbside orders directly in the trunk of our Guests' vehicles, or on the passenger side of the vehicle to keep a safe distance.

Can I get contactless Curbside service at my local Chili's?

Absolutely! When placing an order with us on chilis.com or through the Chili's app, select Curbside as your checkout option, then park in a designated spot once you arrive at the restaurant. You can open your trunk when your order comes out and our Team Members will place your Chili's food directly in your trunk.

Is it still your policy to crush and melt vehicles that park in the To-Go designated spots?

We have suspended our policy of crushing and melting cars that park in spots designated for To-Go Guests because we're thankful for all our Guests who choose us for To-Go orders during this difficult time. We ask that all Guests remain in their vehicles when picking up To-Go orders so we can best serve you by bringing your order to you! If you suspect your vehicle has been crushed and melted, please contact the local authorities or tweet @chilis a picture of your crushed and melted vehicle.

What We're Doing for Our Team Members

What steps are you taking to make sure Team Members have a safe work environment?

We're putting Guest and Team Member safety at the top of our list right now, and it all focuses around these key areas:

  • Maintaining the recommended six feet of social distancing between each other while working inside and outside the restaurant.
  • Wearing face masks covering both our nose and mouth at all times.
  • Washing our hands for a minimum of 20 seconds every 30 minutes and after touch points such as handling payment.
  • Using disinfectant shown to be effective against COVID-19.
  • Using the installed disinfecting stations at every entry point of the restaurant.
  • Increasing the amount of wellness checks with each other.

We are continuing to closely follow CDC recommendations and partner with a leading corporate wellness company to ensure the health and safety of our Team Members and provide epidemiological services. Team Members that are exposed, test positive or develop symptoms of COVID-19 are immediately excluded from our restaurants until it is safe for them to return.

 

To-Go and Delivery

Are you still offering Pickup and Curbside options?

Yes! Our restaurants are operating as normal for all take out and Curbside orders. We're also ensuring your food is prepared and packaged with your safety top of mind, and our Team Members are following rigorous handwashing procedures according to CDC and WHO guidelines.

Are you still offering Delivery service?

Yes, we are still offering our Delivery service as normal on chilis.com and through the Chili's app.

Is alcohol available with To-Go orders?

Beer, wine and margaritas are available for online ordering at most of our restaurants. Participation and availability varies by location, so be sure to select "Find a Nearby Chili's" at the top of the menu page to select your local Chili's and see what To-Go offerings are available near you. Purchases must be made with a food order and you must be 21 or older to purchase alcohol. Don’t drink and drive. Additional restrictions may apply.

To learn more about To-Go alcohol orders and see our offerings, click here.

Are margaritas and other mixed drinks available To-Go?

Margaritas are available To-Go at certain locations so be sure to select Find a Nearby Chili's" at the top of the menu page to select your local Chili's and see what To-Go offerings are available near you.

To learn more about To-Go alcohol orders and see our offerings, click here.

What service do you use to make your deliveries?

When you order on chilis.com or through the Chili's app, our Delivery service is fulfilled through our partner, DoorDash. We are working closely with DoorDash to monitor their precautionary measures and provide our food in a safe and timely manner.

Can I instruct the driver to leave the food at my front door for a (contactless delivery)?

Yes, absolutely. After selecting "Delivery" at checkout on chilis.com, you can provide special instructions for where the driver should leave your Chili's delivery.

Our delivery partner, DoorDash, has also made a commitment to provide contactless delivery.

Can I use My Chili's Rewards with my Curbside, Pickup and Delivery orders?

Of course! You can use your rewards with every Curbside, Pickup or Delivery order, including your Free Chips and Salsa or Non-alcoholic Beverage reward. My Chili's Rewards members can login before placing their order to see what rewards are available. If you haven't joined My Chili's Rewards, you definitely should to make sure you don't miss out on FREE food and more.

Can I use gift cards when placing a To-Go order?

You can use Chili's gift cards when placing a To-Go order on chilis.com or through the Chili's app. Please select "Pay in Restaurant" and provide the gift card to our Team Members when you arrive at the restaurant to pick up your order. Currently, gift cards are only available to be used for Pickup/takeout orders and are not available with Curbside or Delivery orders.