reopening dining rooms social distancing

HOW CHILI'S IS SAFELY REOPENING THE DINING ROOM AREA

·As we transition to opening our dining rooms, our commitment to our Guests, Team Members and community is to do so safely. We are following official guidance provided by the Centers for Disease Control (CDC), the World Health Organization (WHO) and following all government guidelines and mandates.  With hospitality in our DNA, we’re glad to be together again, but from a safe distance. Whether you’re enjoying Chili’s at home or in the dining room, below are the health, cleanliness and safety measures you can expect:

Safety Standards

Rigorous handwashing standards

Our Team Members are washing their hands for a minimum of 20 seconds every 30 minutes and after touchpoints such as handling payment.

Enhanced disinfecting standards

  • Our Team Members are disinfecting all surfaces every 30 minutes and paying close attention to highly trafficked areas, surfaces, equipment and more
  • We’re using disinfectant shown to be effective against COVID-19
  • Our team installed disinfecting stations at every entry point of the restaurant
  • Thoughtful consideration about what’s on our tables that our Guests interact with each visit

Social distancing practices

  • Our Team Members are maintaining the recommended six feet social distancing standards at all times
  • For dine-in Guests, we are seating parties safely apart and limiting seating based on local mandates
  • For To Go pickup and curbside orders, we ask that Guests remain in their vehicles and our team will bring your order directly to you, placing orders in the trunks of Guests cars or on the passenger side to reduce physical touchpoints
  • We’re encouraging our Guests to pay online or through our table top device to reduce physical touchpoints

Team Member safety standards

Our Team Members are required to wear face masks covering both their nose and mouth.

We are continuing to closely follow CDC recommendations and partner with a leading corporate wellness company to ensure the health and safety of our Team Members and provide epidemiological services. Team Members that are exposed, test positive or develop symptoms of COVID-19 are immediately excluded from our restaurants until it is safe for them to return.

To Go and Delivery

Are you still offering Pickup and Curbside options?

Our restaurants are operating as normal for all take out and Curbside orders to go. We're also ensuring your food is prepared and packaged with your safety top of mind, and our Team Members are following rigorous handwashing procedures according to the CDC and WHO's guidelines.

Are you still offering Delivery service?

Yes, we are still offering our Delivery service as normal on chilis.com and through the Chili's app.

Is alcohol available with To Go orders?

We're excited to announce that beer, wine and margaritas will be available for online ordering!

Participation and availability varies by location, so be sure to select "Find a Nearby Chili's" at the top of the menu page to select your local Chili's and see what offerings we have.

Currently, beer and wine are available at most of our restaurants. Margaritas are also being made available for to-go orders in certain locations. Be sure to look up your local Chili's on our Locations page to see what we have available.

To learn more about to-go alcohol orders and see our offerings, click here: https://www.chilis.com/to-go-alcohol

Purchases must be made with food order. Must be 21 or older to purchase alcohol. Don’t drink and drive. Available at participating locations only. Additional restrictions may apply.

Are margaritas and other mixed drinks available To Go?

Currently, we're able to offer margaritas to go at certain locations. More Chili's restaurants are able to serve To Go Margaritas each and every day, so please keep checking back frequently. You can find your local Chili's in our search to see what options we have for margaritas in your state.

What service do you use to make your deliveries?

When you order on chilis.com or through the Chili's app, our Delivery service is fulfilled through our partner, DoorDash. We are working closely with DoorDash to monitor their precautionary measures and provide our food in a safe and timely manner.

Can I instruct the driver to leave the food at my front door (contactless delivery)?

Yes, absolutely. After selecting "Delivery" at checkout on chilis.com, you can provide special instructions for where the driver should leave your Chili's delivery.

Our delivery partner, DoorDash, has also made a commitment to begin contactless delivery starting the week of March 17, 2020.

Can I use My Chili's Rewards with my Curbside, Pickup and Delivery orders?

Of course! You can use your rewards with every Curbside, Pickup or Delivery order, including your Free Chips & Salsa or Non-alcoholic Beverage reward. My Chili's Rewards members can login before placing their order to see what rewards are available. If you haven't joined My Chili's Rewards, you definitely should to make sure you don't miss out on FREE food and more.

Can I use gift cards when placing a To Go order?

You can use Chili's gift cards when placing a to-go order on chilis.com or through the Chili's app. Please select "Carry Out" & "Pay in Restaurant" and provide the gift card to our Team Members when you arrive at the restaurant to pick up your order. Currently, gift cards are only available to be used for pickup/take out orders and are not available with Curbside or Delivery orders.

Help! Why is my Chili's out of margaritas?

Due to heavy demand for tequila during these trying times, we may be experiencing supply issues when trying to source tequila in the smaller sizes for To-Go that some states require. We're doing everything we can to get things back to normal, so please be patient with us, and check back often!