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Frequently Asked Questions and Answers

You'll find answers to our most popular questions here. If you can't find an answer to your question, please send us an email using the form at the bottom of this page (any information you provide is handled per our privacy policy).

FAQ

My Chili's + Plenti

What is Plenti?

Plenti is the rewards program that lets you earn points at one place and use them at another, all with a single account! Earn Plenti points on eligible purchases at Chili's and all other Plenti partners including AT&T, Exxon, Macys, Mobil, Nationwide, and Rite Aid.

Plenti brings together great businesses to give you savings and convenience - no more keeping track of different kinds of rewards programs. With Plenti, you can now earn points fast and use them for savings when you pay at Chili’s and certain other Plenti partners. All that, and it's free to join.
Learn More

E-Club

Does the rewards program replace the e-club?

Yes, and boy will you be excited about the change! My Chili's Rewards lets you earn the free menu items YOU want, any time YOU want. That’s why it’s YOUR Chili's Rewards. That sure beats those old coupons!

If I’m in the e-club am I automatically in the rewards program?

Since you have to set a secret PIN for redeeming you rewards, we can’t automatically switch your account over

What happens to my e-club account if I never join My Chili's Rewards?

You’d miss out on all the deals, all the rewards, all the specials. So if you really enjoy getting your favorites at Chili's for free, we’d urge you to go ahead and sign up now at www.chilis.com/register.

General

Birthdays at Chili's

Most Chili's offer a complimentary birthday dessert and a birthday song if requested; however, each location handles birthday celebrations differently. For specifics, contact your local restaurant and speak to the manager on duty. The best time to speak to a manager is between the hours of 2:00 p.m. through 5:00 p.m.

Catering / Delivery

Many locations offer catering/delivery. Please check with your local Chili's to see if delivery is available.

Charitable Request Guidelines

Please visit parent company Brinker International’s website at http://brinker.com/company/givingback.asp.

Employment

Please click here​ for information about hourly and salaried positions available at individual restaurants as well as the Restaurant Support Center.

Fundraising Opportunities

Participation in any fundraising event is up to each individual restaurant location. For more information, please contact the restaurant and ask to speak to the manager on duty. The best time to contact the manager is between 2:00 p.m. and 5:00 p.m.

Happy Hour Specials

Happy Hour Specials vary by location/region. Please contact your local Chili's for specific information.

Hours of Operation / Restaurant Contact Information

Restaurant hours vary by location. To check the hours for your local Chili's, go to the “Locations” tab and enter your zip code. The locations closest to you will be displayed. Click on “More Information” by the Chili's you select to see the hours of operation and contact information.

Locations

  • Future Openings - To check on the opening date of a Chili's under construction, please contact Guest Relations by using the form below.
  • Real Estate – Brokers, agents, etc. who have inquiries regarding potential or available sites may call the real estate department directly at 972-770-9571.
  • Suggest a Chili's be built in your area – We welcome your location suggestions. Please contact Guest Relations by using the form below.

Mystery / Secret Shoppers

We do not utilize restaurant evaluators or mystery/secret shoppers. We invite our guests to complete a survey at the time of their visit via our Ziosk device at the table so they can provide immediate feedback.

Reservations / Call Ahead Seating

While Chili's does not accept reservations, we encourage our guests to take advantage of our call-ahead seating option during busy dining times, such as weekends. Calling ahead will put your name at the top of the wait list once you arrive and help us seat you faster.

Senior Citizen / Military / Uniformed Officer Discounts

There is not a single brand-wide policy regarding these discounts; offers vary by location. Please contact the restaurant directly for information on its individual senior citizen, military and/or uniformed officer discounts.

Smoking Sections / Electronic Cigarettes

Each Chili's restaurant adheres to local city ordinances regarding smoking, so policies will differ from location to location depending on the city zoning laws. Vapor and electronic cigarettes are only permitted in the smoking areas of restaurants where city ordinance permits smoking in public places.

Suppliers / Vendors

If you are interested in becoming a new supplier/vendor, please visit www.brinker.com/suppliers​ or email us at purchasingsuppliers@brinker.com.

Gift Cards

Locations Accepting Gift Cards

You can enjoy our gift cards in the United States, Puerto Rico, Guam, and American military bases in Japan and Germany.

Balance Inquiries

Call the phone number on the back of your gift card (888-532-6092) to check your balance.

Exchanges or Refunds

All gift card sales are final.

Expiration

As a policy, Brinker issues gift cards that are not subject to service fees or escheatment (unclaimed property) laws. However, depending on the seller, our gift cards may be impacted by unclaimed property laws, therefore they do not expire.

History

You may obtain the transaction history on your gift card if it still has an available balance by calling the number on the back of your gift card (888-532-6092). If your gift card has a zero balance, contact our Guest Relations department using the form below for assistance.

Inactive Gift Cards

If your gift card is inactive, an error was made at the point of sale. Brinker Int’l/Chili's requires a purchase receipt in order to activate gift cards.

Lost / Stolen Gift Cards

Please contact the Guest Relations department using the form below for assistance.

Online Gift Card Purchases

You can purchase plastic or electronic gift cards online by clicking here​.

Service Fees

Gift cards purchased after March 2005 do not incur service fees.​

Holidays & Special Events

Holiday Closings

Chili's restaurants are closed on Thanksgiving Day and Christmas Day. Please contact the local restaurant for Christmas Eve hours as they may vary by location. Our restaurants will be open on New Year’s Day.

St. Jude Children’s Research Hospital and Chili's

Since 2002, Chili's guests and team members have supported the lifesaving work of St. Jude Children’s Research Hospital®, raising more than $50 million for the hospital to date. The St. Jude / Chili's partnership continues today through ongoing fundraising efforts in our restaurants. Be sure to check with your local restaurant to see how you can get involved!​

Veteran’s Day Offer

We look forward to honoring our Veterans again this year. Event date, menu information and ID requirements will be posted each October.

Charities

Brinker International’s goal is to Make People Feel Special, and one of the ways we strive to accomplish that is through giving back. We are a global business, but our heart is rooted in the communities we serve. Giving back to those communities is one of Brinker’s core values. Besides the monetary contributions we make to 501c(3) organizations, our Team Members contribute thousands of hours of volunteer time. Our main areas of giving are health, social services, arts and education, and diversity.​​

Employee Inquiries

Employee Relations Hotline

Please call 888-224-7484.

Payroll Information

You may contact a Payroll Associate directly at 972-770-9094 or phone Brinker International at 972-980-9917 and ask to be transferred to the Payroll Department.

W-2 Information

Please contact 1-866-4W2-COPY (1-866-492-2679), call the Payroll Department at 972-770-9094, or email payroll.specialrequests@brinker.com.

Contact Us

If you haven’t found the information you’re looking for or if you’d like to share your restaurant experience with us, please contact Guest Relations online using the “contact us” form below

Franchise Opportunities

At Brinker International we are on a quest for top quality, proven developers to become our strategic franchise partners. This is your opportunity to partner with one of the world’s most prominent casual dining restaurants. We are glad you have taken the time to learn more about Brinker International Franchising Opportunities and hope you will consider joining our team.

Please take a moment to view our available franchise opportunities​.

Press Inquiries

Reporters and other members of the media seeking additional background on Brinker International or the company’s restaurant brands, visit http://brinker.mediaroom.com​​.

Comments or Questions

Please submit the form below and a member of our Guest Engagement Team will respond within 24-48 hours. You may also call 1-800-983-4637 Monday through Friday, 8:00 am to 5:00 pm Central Time, for immediate assistance from a Guest Engagement representative.

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Contact Information