Frequently Asked Questions and Answers

You'll find answers to our most popular questions here. If you can't find an answer to your question, please send us an email using the form at the bottom of this page (any information you provide is handled per our privacy policy).

Changes to My Chili's + Plenti

Why is the My Chili's + Plenti program changing?

We are thankful for your participation in My Chili's Rewards and we value your feedback. We frequently evaluate the My Chili's Rewards program based on customer feedback, and have decided that Chili's will no longer be a participating Plenti partner beginning May 4th, 2018.

What do I need to know about the Plenti changes?

You can earn Plenti points on eligible purchases at participating Chili's restaurants through March 15th, 2018.

You can redeem Plenti points on eligible purchases at participating Chili's restaurants through May 3rd, 2018. As always you need to complete enrollment in Plenti and have at least 200 points to use points for savings on eligible purchases.

After May 3rd, 2018, Plenti members will continue to have access to any available points and can use those points for savings on eligible purchases at participating Exxon and Mobil gas stations, Rite Aid stores and BI-LO, Winn-Dixie, and Harveys supermarkets.

Everything else you love about being a My Chili's Rewards member remains the same.

New, more valuable My Chili's Reward perks are coming!

What do I need to do?

Check your Plenti point balance:
  • If you have more than 200 Plenti points: Visit Chili's to redeem your points through May 3rd, 2018.
  • If you have less than 200 Plenti points: You'll continue to earn points at Chili's through March 15th, 2018. Once you reach 200 points you can redeem your points for savings on your check any time through May 3rd, 2018.

I forgot to log in at the restaurant, but I have my receipt. Can I still claim my Plenti points?

As long as your receipt date is prior to March 16th, 2018, and you are a My Chili's + Plenti member, and you can head to or open your Chili’s mobile app and find the “missing points” button. Enter in four easy-to-find pieces of info from your receipt and we’ll look up your visit and submit the points on your behalf. We’ll send you an email once we submit the points or if we have an issue locating your check. This can take a couple of days to complete, but the points are totally worth the wait! Remember, if you need to claim missing points, do it right away. Visits prior to November 14th, 2016 are not eligible for Plenti points.

How do I claim missing points if I'm only a Plenti member and not a My Chili's + Plenti member?

As long as your receipt date is prior to March 16th, 2018, you can contact the Plenti call center to claim them at 855-PLENTI1 (7536841), Monday-Sunday 9AM-9PM EST (closed on public holidays). Visits prior to November 14th, 2016 are not eligible for Plenti points.

Can I still redeem my Plenti points at Chili's?

Yes, you have through May 3rd, 2018 to redeem Plenti points at participating Chili's restaurants.

I'm a Plenti member, how do I redeem my points at Chili's if I didn't join My Chili's + Plenti?

During payment, on Ziosk, select "Plenti Member? Tap here to redeem points" from here you will be able to redeem your Plenti points at participating Chili's restaurants through May 3rd, 2018.

Now what?

Just because the Plenti program is ending, it doesn't mean your rewards at Chili's have to stop! In fact, what you love most about the My Chili's program remains!

Continue to Login on the Ziosk every time you visit to continue to receive:
  • Personalized Rewards
  • Free dessert on your birthday
  • Download the app for Curbside To-Go, 1-Tap re-order, and to join the waitlist.

And now My Chili's Rewards is better than ever. Anytime you visit a participating Chili's, you have the choice of FREE chips and salsa or a non-alcoholic beverage. Every visit. Every time. Log in to the Chili's mobile app or online to view your Reward and scan it on Ziosk to redeem.

My Chili's + Plenti: Account Information

Where can I see my Plenti points balance?

You can view your Plenti points balance on, on Ziosk or in the Chili’s mobile app if you link your Plenti card to your My Chili’s account.

You can also see your points balance on or the Plenti mobile app if you have registered your Plenti card.

I forgot My Chili’s account password. What do I do?

Go to and click on the “Forgot your password?” link. An email will be sent to the most current email address that we have on file for you. In that email is a link you will click to reset your password. That link is only good for 24 hours for security reasons, so if you check it after 24 hours you’ll need to request another link to be sent to you.

What if I forgot my PIN?

Once you've made it to the "Enter PIN to redeem" screen on the Ziosk, click on "Forgot PIN?" If you’re a My Chili’s + Plenti member—You'll be able to have your Plenti PIN sent to the email address associated with your Plenti account. If you still are unable to access, please contact the Plenti call center to reset your PIN at 855-PLENTI1 (7536841), Monday-Sunday 9AM-9PM EST (closed on public holidays). Remember, your Plenti PIN will be used for redeeming any My Chili’s + Plenti perks and points.

Where can I update My Chili’s + Plenti account information?

All this is available right in your profile located in the Chili’s mobile app or at If you need to update only your Plenti information, head on over to or download the Plenti mobile app.

What are the My Chili's + Plenti program Terms & Conditions?

The My Chili's + Plenti terms and conditions restate a lot of what we say here, but in a more formal language that our lawyers speak way better than us. If you're fluent in legal talk, visit

Have more questions about Plenti?

Please visit


Did you really say "Free Every Visit"?

Yes we did! Starting March 19th, 2018, My Chili's Rewards is better than ever. You heard right — FREE Chips & Salsa or Non-alcoholic Beverage on EVERY visit!

Anytime you visit a participating Chili's, you now have the choice of FREE chips and salsa or a non-alcoholic beverage. Every visit. Every time. Log in to the Chili's mobile app or online to view your Reward and scan it on Ziosk to redeem.

You'll also continue to receive personalized Rewards just for you – free kids meals, appetizers, desserts and more! As well as other perks like easy 1-Tap reorder of your Chili's favorites to go, get on the wait list from home and a free dessert on your birthday.

What if I was a member of My Chili's + Plenti?

If you were a part of the My Chili's + Plenti program, the only thing going away is Plenti. Everything else you love about being a part of the Chili's Rewards remains the same – plus now, starting March 19th, 2018 at participating locations, receive free chips and salsa or a non-alcoholic beverage every single visit! Log in to the Chili's mobile app or online to view your Reward and scan it on Ziosk to redeem.

How do I sign up for My Chili's Rewards?

If you were a member of My Chili's + Plenti, you are already in My Chili's Rewards – it's the same great perks you love, just without the Plenti points. Never joined before and now you want your free chips and salsa every visit? We would to! Joining is simple; you can use the Chili's mobile app or visit us at Otherwise, the next time you are at a participating Chili's and join for free using the Ziosk on your table.

Do the My Chili's rewards or perks in my account ever expire?

Most rewards are offered for a limited time only. To make the most of your rewards, be sure you check the expiration details on each offer.

Is the My Chili's Rewards program available in Puerto Rico?

No, currently the My Chili's Rewards program is only available to residents of the continental United States & Hawaii.


Birthdays at Chili's

Most Chili's offer a complimentary birthday dessert and a birthday song if requested; however, each location handles birthday celebrations differently. For specifics, contact your local restaurant and speak to the manager on duty. The best time to speak to a manager is between the hours of 2:00 p.m. through 5:00 p.m.

Catering / Delivery

Many locations offer catering/delivery. Please check with your local Chili's to see if delivery is available.

Charitable Request Guidelines

Please visit parent company Brinker International’s website at


Please click here for information about hourly and salaried positions available at individual restaurants as well as the Restaurant Support Center.

Fundraising Opportunities

Participation in any fundraising event is up to each individual restaurant location. For more information, please contact the restaurant and ask to speak to the manager on duty. The best time to contact the manager is between 2:00 p.m. and 5:00 p.m.

Happy Hour Specials

Happy Hour Specials vary by location/region. Please contact your local Chili's for specific information.

Hours of Operation / Restaurant Contact Information

Restaurant hours vary by location. To check the hours for your local Chili's, go to the “Locations” tab and enter your zip code. The locations closest to you will be displayed. Click on “More Information” by the Chili's you select to see the hours of operation and contact information.


  • Future Openings - To check on the opening date of a Chili's under construction, please contact Guest Relations by using the form below.
  • Real Estate – Brokers, agents, etc. who have inquiries regarding potential or available sites may call the real estate department directly at 972-770-9571.
  • Suggest a Chili's be built in your area – We welcome your location suggestions. Please contact Guest Relations by using the form below.

Reservations / Call Ahead Seating

While Chili's does not accept reservations, we encourage our guests to take advantage of our call-ahead seating option during busy dining times, such as weekends. Calling ahead will put your name at the top of the wait list once you arrive and help us seat you faster.

Senior Citizen / Military / Uniformed Officer Discounts

There is not a single brand-wide policy regarding these discounts; offers vary by location. Please contact the restaurant directly for information on its individual senior citizen, military and/or uniformed officer discounts.

Smoking Sections / Electronic Cigarettes

Each Chili's restaurant adheres to local city ordinances regarding smoking, so policies will differ from location to location depending on the city zoning laws. Vapor and electronic cigarettes are only permitted in the smoking areas of restaurants where city ordinance permits smoking in public places.

Suppliers / Vendors

If you are interested in becoming a new supplier/vendor, please visit or email us at

Allergen/Vegetarian Information


At this time, we do not have allergen information available for our alcoholic drinks. The Alcohol & Tobacco Tax & Trade Bureau (TTB), who regulates alcohol labeling, currently does not require alcohol suppliers to disclose allergen information on its labels. Therefore, out of an abundance of caution and concern for your health, we can’t recommend an alcoholic beverage that would eliminate the potential of consuming a certain allergen.

Allergen Information

The health and safety of our guests are always top priorities. As part of this ongoing commitment, we provide the most current allergen menu information available from our food suppliers on the eight most common allergens including egg, fish, milk, peanut, shellfish, soy, tree-nuts, and wheat/gluten. Every effort is made to keep this information current. However, it is possible that ingredient changes and substitutions may occur due to the differences in regional suppliers, recipe revisions, preparation techniques, and/or the season of the year. Certain menu items may vary from restaurant to restaurant and may not be available at all locations. Limited time offers, test products, or regional items have not been included on these menus. During normal kitchen operations involving shared cooking and preparation areas, the possibility exists for food items to come in contact with other food products. For example, fried items are identified with a ‘•’ under the cross-contact column of the guide because of the use of shared fryers between foods. For this reason we advise guests with food allergies to avoid all fried foods. Please click here to access our allergen guide, which identifies what allergens are present in each dish.


We do not identify any of our menu items as gluten-free. Because gluten-free items by definition must contain less than 20 parts per million of gluten, we can’t guarantee our menu items will meet this standard due to the risk of gluten-cross contact in the kitchens. However, our allergen guide does identify which menu items are made with wheat/gluten-containing ingredients with the addition of an ‘X’ under the wheat/gluten column of the allergen guide.

Ingredient Requests

Should you have allergen concerns, dietary restrictions etc., and require ingredient information on a particular menu item, please contact us using the form at the bottom of this page.

Monosodium Glutamate (MSG)

Chili's does not add or purchase products that contain MSG. However, many of our food items contain naturally-occurring glutamate, such as autolyzed yeast extract, hydrolyzed vegetable proteins, sodium caseinate and gelatin, that can potentially cause 'monosodium glutamate-like' reactions in some individuals. We cannot recommend any menu entrée that would eliminate the potential for consuming one of the aforementioned additives.

Nutrition Information

Nutrition Facts for our menu items are available on our website by clicking on “Menu” at the top of the home page, then scroll down and click on “Nutrition,” or simply click here.

Soy Allergies

Many of our foods contain soybean oil and our fried items are prepared in 100% soybean oil. However, under FDA regulations highly refined soybean oil is not considered allergenic and is exempt from labeling. Therefore, menu items that contain highly refined soybean oil will not be listed as containing soy on our allergen guide unless other forms of soy protein are present (e.g., hydrolyzed soy, soy flour, miso, edamame). Please check with your doctor to find out whether you should avoid highly refined soybean oil.


At Chili’s, we use a variety of spices in the preparation of our menu items. Please let us know what menu items are of interest to you and we will provide you with a list of ingredients. Note: FDA labeling laws allow manufacturers to list a spice by either its common name/usual name or it may be listed as ‘spice.’ Because ‘spice’ could include a number of different spices, we caution guests with food allergies to consume these menu items.


In 2004, all Brinker International restaurants began using 100% soybean oil (trans fat-free) in kitchen fryers. The oil is a proprietary formula developed specifically for our restaurants. Since implementing this change, we have continued to test and procure menu items containing no artificial trans fat.

Vegetarian/Vegan Menu Items

Our corporate dietitian has identified which menu items meet our vegetarian and vegan standards. Vegetarian items contain no beef, pork, poultry, fish, shellfish or ingredients derived from animals (e.g., gelatin, chicken broth, animal rennet), but items may contain eggs or milk. Cheeses processed with microbial enzymes (not rennet) are marked as vegetarian. Vegan items contain no animal-derived products. Because we use shared fryers in our restaurants, fried foods are exposed to animal product during the cooking process (e.g., French Fries cooked in same oil as Chicken Crispers). Click here to access a full list of vegetarian and vegan options.

Gift Cards

Locations Accepting Gift Cards

You can enjoy our gift cards in the United States, Puerto Rico, Guam, and American military bases in Japan and Germany.

Balance Inquiries

Call the phone number on the back of your gift card (888-532-6092) to check your balance.

Exchanges or Refunds

All gift card sales are final.


As a policy, Brinker issues gift cards that are not subject to service fees or escheatment (unclaimed property) laws. However, depending on the seller, our gift cards may be impacted by unclaimed property laws, therefore they do not expire.


You may obtain the transaction history on your gift card if it still has an available balance by calling the number on the back of your gift card (888-532-6092). If your gift card has a zero balance, contact our Guest Relations department using the form below for assistance.

Inactive Gift Cards

If your gift card is inactive, an error was made at the point of sale. Brinker Int’l/Chili's requires a purchase receipt in order to activate gift cards.

Lost / Stolen Gift Cards

Please contact the Guest Relations department using the form below for assistance.

Online Gift Card Purchases

You can purchase plastic or electronic gift cards online by clicking here.

Service Fees

Gift cards purchased after March 2005 do not incur service fees.

Holidays & Special Events

Holiday Closings

Chili's restaurants are closed on Thanksgiving Day and Christmas Day. Please contact the local restaurant for Christmas Eve hours as they may vary by location. Our restaurants will be open on New Year’s Day.

St. Jude Children’s Research Hospital and Chili's

Since 2002, Chili's guests and team members have supported the lifesaving work of St. Jude Children’s Research Hospital®, raising more than $50 million for the hospital to date. The St. Jude / Chili's partnership continues today through ongoing fundraising efforts in our restaurants. Be sure to check with your local restaurant to see how you can get involved!

Veteran’s Day Offer

We look forward to honoring our Veterans again this year. Event date, menu information and ID requirements will be posted each October.


Brinker International’s goal is to Make People Feel Special, and one of the ways we strive to accomplish that is through giving back. We are a global business, but our heart is rooted in the communities we serve. Giving back to those communities is one of Brinker’s core values. Besides the monetary contributions we make to 501c(3) organizations, our Team Members contribute thousands of hours of volunteer time. Our main areas of giving are health, social services, arts and education, and diversity.

Employee Inquiries

Employee Relations Hotline

Please call 888-224-7484.

Payroll Information

You may contact a Payroll Associate directly at 972-770-9094 or phone Brinker International at 972-980-9917 and ask to be transferred to the Payroll Department.

W-2 Information

Please contact 1-866-4W2-COPY (1-866-492-2679), call the Payroll Department at 972-770-9094, or email

Contact Us

If you haven’t found the information you’re looking for or if you’d like to share your restaurant experience with us, please contact Guest Relations online using the “contact us” form below.

Franchise Opportunities

At Brinker International we are on a quest for top quality, proven developers to become our strategic franchise partners. This is your opportunity to partner with one of the world’s most prominent casual dining restaurants. We are glad you have taken the time to learn more about Brinker International Franchising Opportunities and hope you will consider joining our team.

Please take a moment to view our available franchise opportunities.

Press Inquiries

Reporters and other members of the media seeking additional background on Brinker International or the company’s restaurant brands, visit

Comments or Questions

Please submit the form below and a member of our Guest Engagement Team will respond within 24-48 hours. You may also call 1-800-983-4637 Monday through Friday, 8:00 am to 5:00 pm Central Time, for immediate assistance from a Guest Engagement representative.

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Contact Information