Updated 6/14/2021: We continue to follow CDC guidance and take extra safety precautions to care for our Chili's family – our Team Members and you. For a list of FAQs on our COVID-19 health and safety efforts, click here.
Frequently Asked Questions and Answers
Frequently Asked Questions and Answers
Coronavirus (COVID-19): Chili’s Commitment Efforts Today
My Chili's Rewards
How do I sign up for My Chili’s Rewards?
Joining is simple — use the Chili's mobile app or visit us at www.chilis.com/rewards. If you're in a participating Chili's you can join using the tabletop device on your table.
What’s a Chili’s Regular?
What are the benefits for being a My Chili’s Rewards member?
Our FREE Chips & Salsa or Non-Alcoholic Beverage offer is available every time you visit a participating Chili's location. It’s our way of making sure our Chili’s Regulars keep getting the best deal every time they come in.
But wait, there's more! As a My Chili’s Rewards member you also receive:
· Personalized Rewards just for you – free kids meals, appetizers, desserts and more!
· Free dessert on your birthday
· Free Wifi
· 1-Tap reorder of your favorites in the Chili's mobile app
How do I redeem my Rewards?
When you receive Personalized Rewards through email or text messages, you will need to click the button to claim your Reward so it is added to your account. You can log in to your account to view your Rewards on the Chili's iOS app, Chili's Google Android app, chilis.com/rewards or your tabletop device. To redeem, either select or scan the Reward on your tabletop device.
Do the Rewards in my account ever expire?
Most rewards are offered for a limited time only. To make the most of your rewards, be sure to check the expiration details on each reward.
You can use your FREE Chips and Salsa or Non-Alcoholic Beverage on every visit when you spend a minimum of $5.
Is the My Chili's Rewards program available in Puerto Rico?
No, currently the My Chili's Rewards program is only available to residents of the continental United States & Hawaii.
My Chili's Rewards Account Information
I forgot My Chili’s Rewards account password. What do I do?
Go to www.chilis.com/login and click on the "Forgot your password?" link. An email will be sent to the most current email address that we have on file for you. This email will have a link to reset your password! The link is only good for 24 hours for security reasons, so if you check it after 24 hours you'll need to request another link to be sent to you.
How do I change my phone number?
If you need to change the phone number associated with your My Chili’s Rewards account, please log in and go to "My Account" and then click "Change Member ID."
Where can I update My Chili's Rewards account information?
You can update your information within your profile in the Chili's mobile app or at www.chilis.com/rewards.
What are the My Chili's Rewards program Terms & Conditions?
The My Chili's Rewards terms and conditions restate a lot of what we say here, but in a more formal language that our lawyers speak way better than us. If you're fluent in legal talk, visit www.chilis.com/register/termsandconditions.
Chili’s Regulars are our way of thanking our biggest Chili’s fans with the best deal! As a Chili’s Regular, you get to enjoy FREE Chips and Salsa or a Non-Alcoholic Beverage on every visit at participating locations when you spend a minimum of $5, as long as you visit Chili’s at least once every 60 days. After each visit, the clock starts over, and you have another 60 days to enjoy this great reward. We’ll be sure to remind you if you’re approaching 60 days.
Birthdays at Chili's
Most Chili's offer a complimentary birthday dessert and a birthday song if requested; however, each location handles birthday celebrations differently. For specifics, contact your local restaurant and speak to the manager on duty. The best time to speak to a manager is between the hours of 2:00 p.m. through 5:00 p.m.
Catering / Delivery
Charitable Request Guidelines
Please visit parent company Brinker International’s website at http://www.brinker.com/company/givingback.asp.
Participation in any fundraising event is up to each individual restaurant location. For more information, please contact the restaurant and ask to speak to the manager on duty. The best time to contact the manager is between 2:00 p.m. and 5:00 p.m.
Happy Hour Specials
Hours of Operation / Restaurant Contact Information
Restaurant hours vary by location. To check the hours for your local Chili's, go to the Locations tab and enter your zip code. The locations closest to you will be displayed. Click on “More Information” by the Chili's you select to see the hours of operation and contact information.
- Future Openings – To check on the opening date of a Chili's under construction, please contact Guest Relations by using the form below.
- Real Estate – Brokers, agents, etc. who have inquiries regarding potential or available sites may call the real estate department directly at 972-770-9571.
- Suggest a Chili's be built in your area – We welcome your location suggestions. Please contact Guest Relations by using the form below.
Reservations / Call Ahead Seating
While Chili's does not accept reservations, we encourage our guests to take advantage of our call-ahead seating option during busy dining times, such as weekends. Calling ahead will put your name at the top of the wait list once you arrive and help us seat you faster.
Senior Citizen / Military / Uniformed Officer Discounts
There is not a single brand-wide policy regarding these discounts; offers vary by location. Please contact the restaurant directly for information on its individual senior citizen, military and/or uniformed officer discounts.
Smoking Sections / Electronic Cigarettes
Each Chili's restaurant adheres to local city ordinances regarding smoking, so policies will differ from location to location depending on the city zoning laws. Vapor and electronic cigarettes are only permitted in the smoking areas of restaurants where city ordinance permits smoking in public places.
At this time, we do not have allergen information available for our alcoholic drinks. The Alcohol & Tobacco Tax & Trade Bureau (TTB), who regulates alcohol labeling, currently does not require alcohol suppliers to disclose allergen information on its labels. Therefore, out of an abundance of caution and concern for your health, we can’t recommend an alcoholic beverage that would eliminate the potential of consuming a certain allergen.
The health and safety of our guests are always top priorities. As part of this ongoing commitment, we provide the most current allergen menu information available from our food suppliers on the eight most common allergens including egg, fish, milk, peanut, shellfish, soy, tree-nuts, and wheat/gluten. Every effort is made to keep this information current. However, it is possible that ingredient changes and substitutions may occur due to the differences in regional suppliers, recipe revisions, preparation techniques, and/or the season of the year. Certain menu items may vary from restaurant to restaurant and may not be available at all locations. Limited time offers, test products, or regional items have not been included on these menus.
During normal kitchen operations involving shared cooking and preparation areas, the possibility exists for food items to come in contact with other food products. For example, fried items are identified with a ‘•’ under the cross-contact column of the guide because of the use of shared fryers between foods. For this reason we advise guests with food allergies to avoid all fried foods.
Please review all allergies on our Chili's allergen guide, which identifies what allergens are present in each dish.
For our Guests sensitive to gluten we offer a gluten-friendly menu. This menu consists of items prepared without gluten-containing ingredients based on information from our approved suppliers. Chili’s makes no claim that these items meet the definition of gluten-free, defined as containing less than 20 ppm of gluten per FDA standards. Because we have multiple sources of gluten in our kitchen there is risk that gluten cross-contact may occur during the preparation and cooking of these items. Before placing your order please inform the manager of your food allergy and/or sensitivity so we can do everything possible to safely accommodate your dietary needs.
Should you have allergen concerns, dietary restrictions etc., and require ingredient information on a particular menu item, please contact us using the form at the bottom of this page.
Monosodium Glutamate (MSG)
Chili's does not add or purchase products that contain MSG. However, many of our food items contain naturally-occurring glutamate, such as autolyzed yeast extract, hydrolyzed vegetable proteins, sodium caseinate and gelatin, that can potentially cause 'monosodium glutamate-like' reactions in some individuals. We cannot recommend any menu entrée that would eliminate the potential for consuming one of the aforementioned additives.
Get all of Chili's Nutrition Facts for our menu items by viewing our Chili's Nutrition Guide.
Many of our foods contain soybean oil and our fried items are prepared in 100% soybean oil. However, under FDA regulations highly refined soybean oil is not considered allergenic and is exempt from labeling. Therefore, menu items that contain highly refined soybean oil will not be listed as containing soy on our allergen guide unless other forms of soy protein are present (e.g., hydrolyzed soy, soy flour, miso, edamame). Please check with your doctor to find out whether you should avoid highly refined soybean oil.
At Chili’s, we use a variety of spices in the preparation of our menu items. Please let us know what menu items are of interest to you and we will provide you with a list of ingredients. Note: FDA labeling laws allow manufacturers to list a spice by either its common name/usual name or it may be listed as ‘spice.’ Because ‘spice’ could include a number of different spices, we caution guests with food allergies to consume these menu items.
In 2004, all Brinker International restaurants began using 100% soybean oil (trans fat-free) in kitchen fryers. The oil is a proprietary formula developed specifically for our restaurants. Since implementing this change, we have continued to test and procure menu items containing no artificial trans fat.
Vegetarian/Vegan Menu Items
Our corporate dietitian has identified which menu items meet our vegetarian and vegan standards. Vegetarian items contain no beef, pork, poultry, fish, shellfish or ingredients derived from animals (e.g., gelatin, chicken broth, animal rennet), but items may contain eggs or milk. Cheeses processed with microbial enzymes (not rennet) are marked as vegetarian. Vegan items contain no animal-derived products. Because we use shared fryers in our restaurants, fried foods are exposed to animal product during the cooking process (e.g., French Fries cooked in same oil as Chicken Crispers). Access a full list of vegetarian and vegan options by viewing our Allergen and Vegetarian/Vegan Guide.
Locations Accepting Gift Cards
You can enjoy our gift cards in the United States, Puerto Rico, Guam, and American military bases in Japan and Germany.
Call the phone number on the back of your gift card (888-532-6092) to check your balance.
Exchanges or Refunds
All gift card sales are final.
As a policy, Brinker issues gift cards that are not subject to service fees or escheatment (unclaimed property) laws. However, depending on the seller, our gift cards may be impacted by unclaimed property laws, therefore they do not expire.
You may obtain the transaction history on your gift card if it still has an available balance by calling the number on the back of your gift card (888-532-6092). If your gift card has a zero balance, contact our Guest Relations department using the form below for assistance.
Inactive Gift Cards
If your gift card is inactive, an error was made at the point of sale. Brinker Int’l/Chili's requires a purchase receipt in order to activate gift cards.
Lost / Stolen Gift Cards
Please contact the Guest Relations department using the form below for assistance.
Online Gift Card Purchases
Gift cards purchased after March 2005 do not incur service fees.
Holidays & Special Events
Chili's restaurants are closed on Thanksgiving Day and Christmas Day. Please contact the local restaurant for Christmas Eve hours as they may vary by location. Our restaurants will be open on New Year’s Day.
St. Jude Children’s Research Hospital and Chili's
Since 2002, Chili's guests and team members have supported the lifesaving work of St. Jude Children’s Research Hospital®, raising more than $50 million for the hospital to date. The St. Jude / Chili's partnership continues today through ongoing fundraising efforts in our restaurants. Be sure to check with your local restaurant to see how you can get involved!
Veteran’s Day Offer
We look forward to honoring our Veterans again this year. Event date, menu information and ID requirements will be posted each October for our Chili's Veterans Day Event.
Brinker International’s goal is to Make People Feel Special, and one of the ways we strive to accomplish that is through giving back. We are a global business, but our heart is rooted in the communities we serve. Giving back to those communities is one of Brinker’s core values. Besides the monetary contributions we make to 501c(3) organizations, our Team Members contribute thousands of hours of volunteer time. Our main areas of giving are health, social services, arts and education, and diversity.
Employee Relations Hotline
Please call 888-224-7484.
If you haven’t found the information you’re looking for or if you’d like to share your restaurant experience with us, please contact Guest Relations online using the “contact us” form below
At Brinker International we are on a quest for top quality, proven developers to become our strategic franchise partners. This is your opportunity to partner with one of the world’s most prominent casual dining restaurants. We are glad you have taken the time to learn more about Brinker International Franchising Opportunities and hope you will consider joining our team.
Please take a moment to view our available franchise opportunities.